All our gates come with a 12 month warranty.
The gate must be maintained by the customer as advised on the website. Failure to do so may result in damage to the timber and the warranty will be void.
Timber is a natural product and it is possible for some splits cracks and shakes to appear (see website under ‘choose your timber’ for further details). These natural occurrences will not affect the durability of the gate and are not covered by the warranty. Different timbers can react to variations in temperature and humidity and natural movement and twisting can also occur. This is natural movement and is not covered by your warranty.
No guarantee can be given against damage made to the gate after installation, for example wind or storm damage.
Exact colours cannot be guaranteed and colours seen on the website can be different dependant on computer settings. Some variation and staining may occur due to natural secretions of the wood. Treatments can not be guaranteed. Certain timbers like Idigbo sometimes have been known to stain when in contact with iron naturally, so we recommend galvanised fittings.
Village Products Ltd reserve the right to cancel and refund under certain circumstances due to unforeseen problems.
Payment is due in full once the order is made. No manufacturing will begin until full payment is made.